Nebraska Medicaid covers audio-only telehealth only for established behavioral health patients
Summary
Nebraska Medicaid limits audio-only (telephone) telehealth to behavioral health and crisis services, and only for established patients. Phone-based visits for other services and for new patients are generally not covered, and store-and-forward telehealth is not covered at all.
Nebraska Medicaid covers audio-only for individual behavioral health and crisis management/intervention, but only for established patients, leaving a gap for audio-only visits in other service types and for new patients. The program also does not cover store-and-forward telehealth and excludes services requiring hands-on contact. These restrictions especially affect patients without reliable video access who need non-behavioral-health care.
Source: Center for Connected Health Policy (CCHP), Nebraska state telehealth page (2026).
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