Florida Medicaid does not cover audio-only telehealth
Summary
Florida Medicaid stopped covering audio-only telehealth after the federal public health emergency ended. Patients who rely on telephone-only visits because they lack video access cannot have those visits reimbursed by Florida Medicaid.
Per CCHP's Florida page, effective May 11, 2023, Florida Medicaid no longer covers audio-only telehealth, tied to the end of the federal PHE. This eliminates reimbursement for telephone-only care, creating a coverage gap for Medicaid patients without broadband or video-capable devices, including many rural and older Floridians, and the clinicians who serve them.
Source: Center for Connected Health Policy (CCHP), Florida state telehealth policy page (2026).
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